Privacy Policy

Our philosophy and commitments

EFFICIANT s'engage pour la protection de vos données personnelles et se fait fort d'assurer un niveau élevé de protection de vos données personnelles conformément au Règlement européen 2016/679 et la loi informatique et liberté n°78-17.

As such, you will find below our policy for the protection of your personal data explaining to you in particular what personal data we collect, how it is processed and on what basis, their conservation and your personal rights. We invite you to read it.

Our Personal Data Protection Officer is at your disposal to answer all your questions, you can contact him at the following address: contact@efficiant.com

You can find the text of the applicable European Regulation here: https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX%3A32016R0679 or question/contact the regulatory authority (CNIL) via its website www.cnil.fr.

This version of the personal data policy may be amended by us if necessary and you will be informed.

Your data controller

Efficiant is the data controller of your personal data and whose contact details you will find below are: contact@efficiant.com; she is referred to by her name or “We” herein.

Your personal data and their collection by EFFICIANT

Your personal data may be collected when:

Your visit to our site
Our exchanges
Our prospecting actions
The formation or execution of our contracts

We do not collect any data that is not necessary for the processing purpose mentioned during the collection or data prohibited by law or regulation.

The collection of certain data may be mandatory or optional and you are informed of the mandatory information. Your personal data may be collected by third party service providers or partners, who are committed to complying with European and national regulations on personal data.

Our policy is not to transfer your data outside the European Union; if, by exception, we do so, this transfer can only take place to a country or an organization subject to an adequacy decision (art.45 RGPD) or offering sufficient appropriate guarantees (art.46 RGPD).

We don't make any automated decisions.

We are potentially required to collect your following personal data:

Civil status, identity, contact details, images
Professional life
Personal economic and financial data

Our processing of your personal data

We process your personal data by entering them into the databases; they are stored, retained and, if necessary, rectified, deleted, archived, anonymized or pseudonymized, transferred to trusted third parties.

Purposes of treatments:

Your information on our commercial and promotional offers - Communication

We may use your personal data for commercial prospecting purposes, and in particular in order to send you information on our products/services, our commercial and promotional offers, quotes and other pre-contractual documents, our news by email, post or telephone.

The execution of your current contracts and customer follow-up

We use your personal data to ensure the execution of current contracts in accordance with your requests. We are also likely to send you any information about your order or your current contracts, their execution, your invoices and contractual documents, advice, the execution of our guarantees if applicable and our legal obligations. We still use your personal data to manage our customer relationship, your requests or complaints, if any disputes and to monitor your customer history.

Improving our services and offers

We process your personal data to allow you to make optimal use of our services, to improve our offers and products/services, and to follow your user journey, to carry out satisfaction surveys, surveys and anonymous statistics.

Your payments

Your bank details can be collected either directly by us or by a dedicated and selected service provider, which guarantees the complete confidentiality of your banking data and these details are only kept for the time necessary for the duration of the contractual relationship or within legal limits.

Protection against fraudulent initiatives

The personal data collected can be used to fight against fraud, in particular on payments or withdrawals made. As such, our payment security providers can be made recipients of this data.

Ensuring respect for the law and court decisions

Your data can be used to:

Respond to a request from an administrative or judicial authority, a legal representative, a judicial officer or comply with a court order
Ensure compliance with our general conditions of sale/service
Protect our rights and/or obtain compensation for the damage we may suffer or limit the consequences
Prevent any action contrary to the laws in force, in particular in the context of the prevention of fraud risks

Other purposes

Security, protection of goods and people by video surveillance or badge
Creating a security directory
Management of calendars
Electronic signature
Execution of legal or contractual guarantees
Managing your online user account
Customer statistics and surveys (anonymized data)

The basis for processing your personal data

In accordance with the regulations, the processing of your personal data by us is based if it is based on one of the following bases:

Your consent to the processing of your data by us: you agree to the processing of your personal data by means of express consent. You can withdraw this consent at any time with our DPO.
The existence of a contract between you and us: the processing of the data is then justified by the needs of the execution of the contract.
Our legitimate interest to the processing of your personal data as long as this proportionate interest respects your fundamental rights and your privacy.
The law or regulation in force when it requires us to process and store your personal data.

Methods and periods of storage of your personal data

We manage your personal data in three phases:

One active phase where the data is stored in an “active” database: your personal data is then accessible only by persons who have an operational need to access it in order to carry out authorized treatments.
One archiving phase (for an additional time than the storage in an “active” database) when a legitimate reason justifies it: your personal data is then archived with restricted access and for a limited period of time.
One deletion or anonymization phase : at the end of the additional archiving within the deadlines below, your personal data is deleted or anonymized.

Examples of retention periods:

Finalité du traitement	Fondement	Conservation base active	Archivage supplémentaire
Prospection	Votre consentement	3 ans sans réponse active (délai renouvelé en cas de sollicitation de votre part)	-
Exécution contractuelle	Contrat	Durée d'exécution + 3 ans après fin de relation commerciale	5 ans après fin de relation contractuelle
Relation client	Contrat	3 ans après fin de relation commerciale	5 ans après fin de relation contractuelle

Withdrawing your consent to collection or processing

Your consent granted for the collection of your personal data can be withdrawn by writing to our DPO by email or by post mentioning your name, first name, e-mail and address with the nature and the precise purpose of your withdrawal request.

Exercising your rights over your personal data

You have:

Right of access : obtain confirmation of the treatment and a copy of the data concerning you
Right to portability : retrieve your data in a structured format
Right to object : no longer be the subject of prospecting or to stop processing for legitimate reasons
Right to rectification : have your information corrected or completed
Right to erasure : obtain the deletion of your data (subject to legal obligations)
Right of limitation : limit processing in the event of unlawful use, contested inaccuracy or the need for preservation to exercise your rights
Right of human intervention in case of automated decision

To exercise these rights, contact us by email at contact@efficiant.com or by post indicating your contact details and the precise subject of your request. We are committed to responding to them within one month.

In case of difficulty, you can contact our personal data protection officer at contact@efficiant.com or contact the CNIL.

Our subcontractors and partners

EFFICIANT peut transmettre vos données à des sous-traitants respectant les mêmes standards de protection et de conformité RGPD.

We do not sell your personal data. To find out the identity of the service providers or partners who have access to your data, contact our DPO at contact@efficiant.com

These service providers may in particular be: